Freedom of Information and Complaints

Complaints procedure

South Lanarkshire College is committed to providing an excellent education and high-quality services to our students from enrolment to graduation.

We value complaints and use information from them to help us improve our services. If something goes wrong or if you are dissatisfied with our services, please tell us.

You can complain by phone, in writing, by email or by using our complaints form.

To make a complaint via email, please contact complaints@slc.ac.uk

Our complaints procedure is based on the Scottish Public Services Ombudsman model (https://www.spso.org.uk/the-model-complaints-handling-procedures)

Download our complaints leaflet for more information 

Previous complaints reports

2024/25 report
2023/24 report

Freedom of information

The Freedom of Information (Scotland) Act 2002 gives you the right to ask for, and to be given, information from public authorities in Scotland.

You can ask us for recorded information about anything, including information held on paper or electronically. If we hold that information, we will supply it if it is not subject to one of the exemptions in the Act.

You can find out more about your rights on the website of the Scottish Information Commissioner (https://www.itspublicknowledge.info/)  

Download our Freedom of Information policy, procedure and publication scheme:

• Freedom of Information policy
• Freedom of Information procedure
• Model publication scheme

For more information contact:

Freedom of information office, South Lanarkshire College, College Way, East Kilbride, G75 0NE

Tel: 01355 807780

Email: foi.office@slc.ac.uk