We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.

You can complain about things like:

• the admissions process
• the disciplinary process
• a request for a service or for information which has not been actioned or answered
• wrong information about academic programmes or college services
• the quality and availability of facilities and learning resources
  accessibility of our buildings or services
• failure or refusal to provide a service
• inadequate quality or standard of service, or an unreasonable delay in providing a service
• dissatisfaction with one of our policies / procedures or its impact on the individual
• failure to properly apply law, procedure or guidance when delivering services
• failure to follow the appropriate administrative process
• conduct, treatment by or attitude of a member of staff or contractor (except where there are arrangements in place for the contractor to handle the complaint themselves); or
• disagreement with a decision (except where there is a statutory procedure for challenging that decision, or an established appeals process followed throughout the sector).
  
  Your complaint may involve more than one South Lanarkshire College service or be about someone working on our behalf.

You can complain in person, by phone, in writing, by email or via our complaints form. It is easier for us to address complaints if you make them quickly and directly to the service concerned. So please talk to a member of our staff within the department you are complaining about. Then they can try to resolve the issue.

When complaining, please tell us:

• your full name and contact details
• as much as you can about the complaint
• what has gone wrong; and
• what outcome you are seeking

Telephone: 01355 807780

Email: complaints@slc.ac.uk

Contact Address:
South Lanarkshire College,
College Way
East Kilbride G75 0NE

You don’t need an unconditional offer to apply for Bursary/EMA/SAAS/Student Loan – a conditional offer of a college place is enough.

Forms and information are available online via the Student Portal and college website.

If you are about to enrol in the college, please read this information carefully. Payments for courses are taken at the point of enrolment, therefore you should have your funding application or payment methods ready before you come to the college.

Failure to pay or fund your course will result an enrolment not being completed and therefore you will not get access to the college services for your course. For more information, please read the full tuition fees guide for enrolment via the document below. Scroll down the page for the different funding options and additional links.

Tuition fees guide for enrolment

You can submit an appeal in the following circumstances:

1. If your circumstances are exceptional and you’ve applied for and been refused a bursary by the College
2. If you disagree with the assessment on your award notification
3. If payments have been withheld and there are extenuating circumstances regarding procedures not having been followed.

If you wish to appeal against the amount awarded or a payment being withheld, you need to do so within 14 days of the notification/payment date.

Appeals can be made in writing to the Depute Head of Finance. Contact bursaries@slc.ac.uk for further information.

Funding Support
Telephone: 01355 807780
Email: funding@slc.ac.uk 

Student Fees Advice
Telephone: 01355 807780
Email: studentfees@slc.ac.uk

We're committed to supporting students who have care experience, are in care, or are about to leave care. Our student services team will work closely with you to ensure you have all the support you need to settle into college life. We'll work with other services and agencies so you get the support you need.

Find more about the support we offer here.

A carer is someone of any age who looks after or provides unpaid support for a family member or friend who due to illness, disability, a mental health problem or addiction cannot cope without their support. This includes those receiving carers allowance/young carers grant.

If you're a carer, we want you to gain your qualification in a learning environment that is rewarding and ensures equal opportunities.

We make sure that there are no barriers to entitlement or success at college.

Find more about the support we offer here.

Students who are ‘estranged’ are people studying without the support and approval of a family network.  Students in this position often have no contact at all with their family and have removed themselves from a difficult or dysfunctional situation.  

If this applies to you, we are keen to support you. We recognise that you might face particular barriers to learning if you don’t have the support of a family network.

Find more about the support we offer here.

We want all staff and students to flourish in a safe, supportive, inclusive learning environment. We have a zero-tolerance approach to any form of bullying, harassment, discrimination, and sexual violence.

The College is firmly committed to creating a culture of inclusivity, diversity, and equity for all staff and students. We will not tolerate any form of racism, harassment, or discrimination. We aim to promote an environment where equality and diversity is celebrated within the College.

Find more about our gender-based violence prevention and support strategy here.

South Lanarkshire College is committed to providing a safe and supportive learning environment for all and complies fully with legislation and national guidance to ensure the safety of staff and students, whilst widening access and promoting inclusiveness and diversity. 

The College recognises that it has a moral and statutory duty to promote the health and welfare of those receiving education and training through the College.

Safeguarding is everyone’s responsibility, and all staff are committed to recognising and reporting all concerns related to child protection, welfare and wellbeing and are appropriately trained to remain vigilant and spot signs of all forms of abuse and maltreatment.

Find more about our safeguarding approach here.

If you, your young person or person you care for needs extra support or has additional support needs, we are here to help.

We can help support applicants and students who have:

• hearing or visual difficulties
• long term illnesses
• physical disabilities
• mental health illnesses
• learning difficulties such as dyslexia 
• We can also provide literacy, numeracy and core skills support to students and applicants who need some support in these areas.

We can provide learning support on a 1 to 1 basis and provide learning resources and materials to help you applying for or completing your course. To book an appointment to speak with a Learning Development Tutor email support.forlearning@slc.ac.uk 

Student Support
Telephone: 01355 807780
Email: student.support@slc.ac.uk

Student Association
Telephone: 01355 807780
Email: studentassociation@slc.ac.uk

If you’re going through a difficult time, it’s good to ask for help.

Coming to college can be exciting and rewarding. But it can also bring extra challenges and stress. This can affect how you feel. We are here to help.

As well as help from your Guidance Tutor, you’ll get one-to-one emotional support from the Head of Student Services, Depute Head of Student Services and Guidance and Support Adviser.

Find more about the support we offer here.

Please visit the Advice Centre or email student.support@slc.ac.uk. The team can help you find services in the college and through other agencies.

The student counselling service is free and for all students. We are here to help if you are experiencing distress which is affecting your studies, relationships, work or life in general. The service offers one-to-one support to talk about how you are feeling and to explore your concerns.

Find more about the support we offer here.

If you'd like to a book an appointment, email student.support@slc.ac.uk and a member of the student services team will get back to you.

When requesting an appointment please give us your:
• name
• student number
• contact phone number

We’ll ask you to complete a student counselling registration form to give the counsellor some background.

We recognise the importance and value of all the training and experience accrued during military service and look forward to working with veterans and service leavers in their college journey.

We’ll provide essential and relevant careers information, and advice and guidance to help you make informed decisions about your education and future career.

Find more about our safeguarding approach here.

Student Support
Telephone: 01355 807780
Email: student.support@slc.ac.uk

Student Association
Telephone: 01355 807780
Email: studentassociation@slc.ac.uk

We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.

You can complain about things like:

• the admissions process
• the disciplinary process
• a request for a service or for information which has not been actioned or answered
• wrong information about academic programmes or college services
• the quality and availability of facilities and learning resources
  accessibility of our buildings or services
• failure or refusal to provide a service
• inadequate quality or standard of service, or an unreasonable delay in providing a service
• dissatisfaction with one of our policies / procedures or its impact on the individual
• failure to properly apply law, procedure or guidance when delivering services
• failure to follow the appropriate administrative process
• conduct, treatment by or attitude of a member of staff or contractor (except where there are arrangements in place for the contractor to handle the complaint themselves); or
• disagreement with a decision (except where there is a statutory procedure for challenging that decision, or an established appeals process followed throughout the sector).
  
  Your complaint may involve more than one South Lanarkshire College service or be about someone working on our behalf.

You can complain in person, by phone, in writing, by email or via our complaints form. It is easier for us to address complaints if you make them quickly and directly to the service concerned. So please talk to a member of our staff within the department you are complaining about. Then they can try to resolve the issue.

When complaining, please tell us:

• your full name and contact details
• as much as you can about the complaint
• what has gone wrong; and
• what outcome you are seeking

Telephone: 01355 807780

Email: complaints@slc.ac.uk

Contact Address:
South Lanarkshire College,
College Way
East Kilbride G75 0NE